Shipping & Returns

Saìnco Fragrances is committed to offering a convenient, secure and premium online shopping service.

SHIPPING TO AUSTRALIA

All Australian orders are dispatched from our HQ in Riverstone, NSW.

Delivery made between 9am-5pm Monday – Friday.
Queensland & NSW delivered within 3-5 business days after order is placed.
Northern Territory, South Australia & Western Australia delivered within 5-7 business days after your order is placed.
For rural delivery within 7 - 10 days after your order is placed.

REST OF WORLD

Please contact Saìnco Fragrances at [email protected] regarding international shipping to countries outside of Australia.

RETURNS

If you are not satisfied with your purchase you can return it for a full refund or replacement within 15 business days.

Returned goods must be in un-used condition with packaging and order confirmation included.

Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. The customer is responsible for return shipping.

If you wish to return your purchase, please contact us at [email protected] and we will provide details on where to send your return.

DAMAGED ITEMS

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from it’s journey to you. However if damage has occurred to the product(s) inside, please contact us at [email protected] and we will be more than happy to resolve any issues.

ORDER CANCELLATION

You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the credit card you purchased with. Cancellation policy does not apply to special orders.

Please contact us as soon as possible and we will do our best to accommodate your request. Contact us at [email protected].